• When I print something to the Epsons in Machray Hall the printer looks
  like it's printing but nothing comes out. How can I fix this?
  
• How do I change the paper and align it on the Epson printers?
  
• Is it possible to ftp to sites other than The University of Manitoba, from the ACN labs?
  
• How do I BACKUP my files using the lab computers?
  
• Why can't I login at the Drake lab?
  
• How can I change the keyboard settings to use another language (e.g. Arabic)?
  
• Where can I find computers with software to enlarge visual displays?
  
• What is the correct method to eject my zip disk in ACN Labs?
  
• Can I print 11" x 17" documents on campus?
  
• I cannot access my files created previously in AutoCAD®. An error message says that my file is locked by the University of Manitoba, how do I unlock it?
• How can I change my INS account password?
  

When I print something to the Epsons in Machray Hall the printer looks like it's printing but nothing comes out. How can I fix this?

Last updated: 29-July-2003

Some applications cause the print heads to retract while printing. There's a special procedure that needs to be followed to reset the printer's RAM.

1. Turn the printer OFF.
2. Turn the printer ON while holding down the following buttons found on the front of the printer:
   • Front/Rear paper load
   • Down on the micro feed
   • Line Feed
3. Turn printer OFF (again).
4. Turn printer back ON (no buttons to push this time).

Current evidence suggests that this is caused by some Chemistry notes in an unusual format with a different type of embedded graphics that students try to print out.

How do I change the paper and align it on the Epson printers?

Last updated: 29-July-2003

There's two methods needed depending on whether you want to just align the paper, or you need to load and align it.

Loading and Aligning Paper

1. Take the printer offline by using the Online button (the green light underneath it will go out). You may need to wait for it to stop printing before you do this.
2. Lift the top hood and check that the ribbon in the printer is still in working order. If it's damaged then take the printer offline and report it to the Trouble Desk at 474-8484 using one of the open area phones.
3. With the top hood still open, ensure that there aren't any paper jams or leftover tractor paper strips still stuck inside. Close the hood once you're done.
4. Lift the front bottom hood. You should see two tractor feeds. Lift their tabs.
5. Check the top of the paper that you're going to feed into the printer. If the tractor feed strips are torn or not connected to the paper, or the paper isn't a whole piece, tear that page off so you're starting with a fresh page. Insert and line up the paper with the tractor strips, and close the tabs and the hood once you're done.
6. Click on the Load button. The paper should be loaded and automatically aligned. Click the Online button once more to ready the printer for printing (the light underneath should now be lit).

Aligning Paper

1. Take the printer offline by using the Online button (the green light underneath it will go out). You may need to wait for it to stop printing before you do this.
2. On the right hand side of the printer is a picture showing where the paper is loaded in from. Underneath is a button that when pressed will begin to unload paper from the printer. Press this several times until the printer says it's out of paper.
3. At this point the printer should say it's expecting to load in paper from the other direction (the lights will change on the picture) and your paper should be unloaded. Check the top of the page to ensure that it's a whole page (otherwise the alignment will be off again).
4. Press the paper load direction button one more time. This should cause the printer to reload the paper and align properly.
5. Press the Online button once more to ready the printer for printing (the light underneath should now be lit).

Is it possible to ftp to sites other than The University of Manitoba, from the ACN labs?

Last updated: 29-July-2003

The answer to this question depends upon which platform you wish to use.

PC or Mac: 
FTP traffic is not possible outside of the umanitoba.ca domain. The microcomputers in the ACN labs are not connected directly to the Internet. They contact the outside world through a proxy server (proxy.cc.umanitoba.ca).
The only type of traffic that is let through this proxy server is http. Other traffic (e.g. telnet, Napster) is not possible outside of our domain.

Unix: 
FTP beyond the umanitoba.ca domain is possible.

How do I BACKUP my files using the lab computers?

Last updated: 15-Aug-2003

Copying files to your unix account

Instructions on How to use WS_FTP (Windows) http://www.umanitoba.ca/acn/support/ftp/wsftp.html

Copying files to another disk

ACN suggests that you have three copies of your disk at all times, two to carry with you and one to keep at home. This will help prevent any data loss as you will always have two remaining disks with your files on them.

Method 1: Copying from a floppy disk to the computer to another floppy disk

• Open My Computer and open the A drive.
• Select the files that you wish to copy and select Edit and copy.
• Try to open up the G drive (ramdrive) or the H drive and select Edit and paste. (This will put a copy of the files onto the computer.)
• You can now place the other disk into the computer and copy the files back.
• Select your files from the G drive, select Edit and copy.
• Open the window that shows the A drive and select Edit and paste.

Now you have a copy of the files on your other disk.

You should also delete the files from the G drive so that no one else can use them - this will be done automatically when the computer is restarted or you can manually delete the files.

Method 2: Copying from one floppy disk straight to another floppy disk

• Open My Computer.
• Highlight the A: drive by left clicking on it.
• Click on File, then Copy Disk...
• In the Copy Disk... window, select 3 1/2 Floppy (A:) on both the "Copy from" side and the "Copy to" side.
• Click on Start.

Why can't I login at the Drake lab?

Last updated: 29-July-2003

If you are an authorized user of the Drake computer lab, when you login with a new INS password, you must pick a new password immediately. You may also be shown a screen that asks you if you wish to coordinate the workstation Windows NT password with this new one.

Click 'cancel' on that screen (changing the workstation password is not permitted).

If you don't cancel out of this screen the password change won't go through and you will have missed your single opportunity to login using the new password. This means you will have to return to the Accounts Manager in rm. 629 Engineering to receive another password.

How can I change the keyboard settings to use another language (e.g. Arabic)?

Last updated: 29-July-2003

1. Start Microsoft Word. A blue box with the letters "EN" will appear down in the lower right corner of the task bar. This is called the keyboard selector icon.
2. Right click on it and select "Properties". A window called "Keyboard Properties" will appear on-screen.
3. Click on the Input Locales tab. The default input locale is set as English (Canadian).
4. Click the Add button. The "Add Input Locale" window will appear.
5. Click on the down arrow and choose the keyboard layout that you would like.
6. Select "OK" to close this window and add it as an input locale. The "Keyboard Properties" window will now reflect your addition.
7. Below the English (Canadian) input locale will be the one you just added. Click on "OK" to close this window.
8. Using the left mouse button this time, click on the keyboard selector icon. You'll be able to choose the new keyboard layout. The keyboard selector icon will change to match your new input locale. Typing in Word will now reflect the new keyboard input.

As a courtesy, remember to change it back to English when you are done.

Where can I find computers with software to enlarge visual displays?

Last updated: 29-July-2003

Disability Services has a computer with software to enable enlarged visual displays.

Disability Services can be contacted by calling 474-6213 or emailing disability_services@umanitoba.ca.

All of the Libraries on campus that also have computer labs (e.g. Education, Dafoe, Law) have Zoom Text installed (see Accessories.) For more information, contact the LETS Desk at 474-7061.

What is the correct method to eject my zip disk in ACN Labs?

Last updated: 29-July-2003

To eject your disks correctly, do not eject it using the hardware button on the front of the drive. Instead:

• Open My Computer
• Click once on the zip disk icon.
• Click on the File pull-down menu.
• Select Eject

Why is this necessary?

Unfortunately, there is a problem with Iomega Zip drives on Windows NT and 2000 machines that can result in data loss when the hardware eject button is used. Iomega does not currently have a good solution for this problem. Until then, the best method to avoid data loss is to follow the steps in this FAQ.

For more information about the Iomega's problems, visit: http://www.iomega.com/support/documents/10051.html.

Can I print 11" x 17" documents on campus?

Last updated: 29-July-2003

The printers in the ACN Open Area labs print on letter-sized (8 1/2" x 11") paper only.

It may be possible to print documents on other sizes of paper. This will be dependent upon whether or not a printer is available and the applicable software (e.g. AUTOCAD) is accessible.

On-Campus:

Your department may have the facilities to fulfill your needs.

Ft. Garry:

UMSU Digital Copy Center 1st Floor University Centre, (204) 474-6533
(has AutoCAD support for regular letter-sized paper)
Imaging Services, 144 Services Building, (204) 474-9760

If you need to print a large AutoCAD document and your department is not able to assist you, contact Tony Wong of the Cadlab in the Faculty of Architecture. The Cadlab Department may or may not be able to assist you, depending on system capacity.
Note: there may be some additional fees (account setup, fee per page).

If you need to print a large AutoCAD document and your department is not able to assist you, contact Tony Wong of the Cadlab in the Faculty of Architecture. The Cadlab Department may or may not be able to assist you, depending on system capacity.
Note: there may be some additional fees (account setup, fee per page).

Bannatyne:

Imaging Services, S206, (204) 789-3748
Note: provides simular services to the Fort Gary Campus Imaging Services but deals mostly with the scientific side. They can print up to 44x12 inch posters, and do poster design. All of these services are for a fee. Contact them for more information.

Off-Campus:

Near Fort Gary campus printing resources (no AutoCAD support):

• Centiple Printing & Duplicating, 1419 Pembina Hwy, (204) 275-8854
• Office Depot, 1845 Pembina Hwy, (204) 275-8883
• Staples Copy Center, 1910 Pembina Hwy, (204) 269-5928

1. Always reboot the computer before you start working.
2. Make sure you have a new disk for each project since AutoCAD® creates two back files for each original file that you create and may result in a fatal error if you are in the middle of saving a project.
3. Logon to your computer properly (if you are in one of the open areas) if you fail to do so, AutoCAD® will come up with an error message that says error loading file. If this happens, AutoCAD® will start configuring its files and will ask you to confingure many of the options. Read these options carefully. Since one of these options is do you want to enable file locking? hitting return for this error message will automatically lock all your files on the current drive.

How can I change my INS account password

Last updated: 14-Jan-2004

INS account holder can change their password by going to Start-> ins program -> utilities -> INS password chagne

This method is available in all ACN labs
For more information about your INS userids, please visit INS Userids webpages at http://www.umanitoba.ca/acn/oa-team/insuserids/index.html