UM webmail is a web-based email service which is now available for both CC and MS University of Manitoba email accounts. With UM webmail you can view your mail, send messages, manage an address book, create mail filters and more, all from a webpage which can be visited from any computer with an internet connection and web browser.

Although webmail requires no special setup on your computer, to use webmail you must have an active internet connection and an up-to-date browser with cookies and javascript enabled. Recent versions of the most popular browsers are available for download from Software Express, http://www.umanitoba.ca/software.
Please note that you must click when you are finished with webmail. This is particularly important when using a computer in a public location, like a computer lab.

Contents:

• Who should use webmail
• Accessing webmail
• Reading your mail
• Creating folders
• Sending attachments
• Downloading attachments
  
• Account management
• Getting more help

Who should use webmail

UM webmail is a web-based email client similar to popular webmail services such as Hotmail, Yahoo, etc. Like these other services UM webmail is accessed with a web browser. Because of this, no special software or configuration is required.

Since no desktop configuration is required, webmail is particularly useful for checking your mail when you are away from your home or work computer or if you don't have a computer that you are free to configure.

UM webmail is an appropriate email tool for you if:

• you frequently check your email from various locations
• you can't or don't want to install and configure a desktop email program
• any time you are away from your own computer: while traveling, from lab computers, etc.

• you require special features found only in desktop clients: such as Personal Desktop Assistant (eg. Palm Pilot) synchronization
• you wish to browse your mail offline or require that your mail be saved locally

Accessing webmail

To access your email with webmail: Go to: https://webmail.cc.umanitoba.ca (note that is https which means this is a secure connection Click on the selection arrow (triangle) to the right of the Server field to select the appropriate account type (CC or MS.) Type in your account username and password and then click Log in.

Please note that you must click when you are finished with webmail. This is particularly important when using a computer in a public location, like a computer lab. If you do not it may be possible for other people to access your email after you leave.

Reading your mail

Once you have logged into webmail you will see a list of the messages in your Inbox:

• Click on the from or subject text of a message to read it.
• You may delete a message by checking the box to the left of it, and clicking Delete. To remove the message permanently you must then click Purge Deleted. Please see the deleting mail section under account management for more detail information about deleting messages.
  
• To return to your Inbox at any time, click the icon at the top left of the webpage.

Creating folders

You may create new mail folders in webmail in order to organize your mail. The folders that you create are IMAP folders, which will be accessible with any IMAP mail client. New folders must be created as sub-folders of the INBOX.
To create a new mail folder click . You will see a list of your current mail folders:

• To expand the list of sub-folders click the [+] in front of any folder.
• Put a checkmark beside the folder that you wish to add a sub-folder to. For example, if you wish to create a folder under INBOX, put a check beside the INBOX folder. If you do not check a folder, you will receive an error.
• Select Create Folder from the Choose action: list.
• The new folder will appear in the list.

For example, if you wish to keep copies of your outgoing messages you should create a sub-folder of the INBOX named sent-mail. Once you have created this folder simply put a check beside Save a copy in "sent-mail" in the composition window to save the message to your sent-mail folder.

Sending Attachments

To send a message with an attached file, first click to begin a new message. To attach a file from your local computer, scroll below the message body to the Attachments section:

• Click Browse to search your computer for a file to attach.
• Select a file and click Open. The file should now be displayed in the white box beside Attachment.
• Finally, click the Attach button, and the file should appear in the lower part of the Attachments section, as shown above.

You University of Manitoba email account permits a great number of text messages to be kept in your mailbox, large attached files will quickly push your account past its limit. If you receive a large file and wish to keep it, you should save the file to your own computer or to a floppy or zip disk.

To save an attachment:

• Open the message by clicking the from or subject text of the message in the mailbox index.
• The attachment information is found directly above the message text, beside parts.
• Click the small diskette image.
• You will be prompted for the location to which you would like to save the attachment.

Account Management

Checking your quota

1. You can check your quota usage through the webmail system:

The colour of the area within the quota bar will change to yellow when the quota reaches 75% and changes to red when the quota reaches 90%. It is very important to remain under quota within Webmail. Unlike other mail clients, when 100% quota is reached, it may no longer possible to delete mail from the folders. In that case you can use a tool which can be found at http://umanitoba.ca/acn/support/imap/imap.ssl.php . It will allow you to view the size of your imap folder on ms or cc mail. Also, you can remove anything that is marked for deletion.

2. The new Easysieve gives you the ability to view the CC (staff or student) mailbox quota (i.e. how big it is and how much of it you have used). This feature is available when you login through the http://mail.cc.umanitoba.ca Mail Account Management page. Choose Basic to access Easysieve. As soon as you login you will see the "Mailbox Status Report." This table displays the name of the mail server, your userid, the amount of your quota you have used (in kilobytes), your quota (in kilobytes), and the percentage of your quota that you have used. Additionally, mail notification will be sent to a CC account when its quota is being approached.

Deleting mail

Ultimately, the only way to free up space for more messages is to delete mail from your mailboxes. To do this:

• Place a checkmark in the box to the left of the message you wish to delete in the mailbox index.
• Click Delete, at either the top or bottom of the list of messages.
• The message will now be flagged as deleted, and will be displayed with a line through it in the index.
• To remove the message from the server click Purge Deleted,from the top or bottom right of the message list. You must complete this step to free the space for other messages.

If you exceed your quota

If you do exceed your quota you will receive no new messages and many webmail functions will cease to work. If you are over quota and are unable to delete messages using webmail (using the preceding instructions for deleting mail):

1. Make sure Webmail is not trying to save deleted emails into your Trash Folder:
   • Click on Options.
   • Click on Deleting and Moving Messages under the Mail Management section.
   • Make sure the check box beside When deleting messages, move them to your Trash folder instead of marking them as deleted. is not checked
   • Click on Save Options.
2. Make sure you deleted messages from your other Folders (e.g. sent-mail, drafts, etc.) Please read the Deleting mail section about how to delete messages.
3. As an alternative, you may use the Pine mail program to delete unwanted messages. Pine is available on the Unix system, and instructions for using it may be found here: http://www.umanitoba.ca/acn/support/pine-links

Getting More Help

• Try the webmail online help, by clicking , at the top of the UM webmail page.
• Submit a problem report by clicking , and filling out the form that appears.
• Contact the Support Desk at 474-8600 or support@cc.umanitoba.ca.